Refund/Returns Policy
Refunds Policy - Goods
Goods may be returned within 30 days and subject to valid reasons and the terms and conditions laid out below a refund will be issued from cleared funds. Please contact us prior to returning any products purchased on-line to determine and confirm credit eligibility. When given, refunds will be in the same tender as the original payment at the prevailing currency exchange rate.
Restocking Fee
All items are subject to a 30% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Returned Goods
In order to take advantage of your rights under this returns policy, you must telephone, email or contact us via the website to arrange your return in enough time for you to be able to return the product within the 30 day period.
A copy of the order confirmation must accompany all items being returned. To return purchased item(s): Pack carefully, use a postal service providing insurance and signed-for-delivery. Proof of shipment must be produced. Purchases are, unless otherwise specified, returned at buyer’s cost.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- We receive the returned product within 30 days following the date of purchase of the product;
- The returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
General Returns
If a product or service has been purchased with a discount only the net amount actually paid will be considered, furthermore the following items are non-refundable:
- Items clearly displayed on the web site as clearance, ex-display or sale merchandise
- The value of a discount
- Shipping and handling charges
Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- We will not refund or exchange the product;
- We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
Goods Damaged in Transit
We take care to package our products carefully and all goods are handed over to our postal service provider in good condition. Please provide any correspondence with your postal service provider to verify where the damage occurred. If you can show the postal service has damaged the goods in transit we will issue a full refund and seek compensation from the postal service. If the goods arrived within sound postal packaging but for some other reason were damaged please return the items in their original wrapping and we will issue a refund from cleared funds.
Defective Goods
If the items you were sent are defective and unusable please notify us upon receipt in writing or by email and return within 48 hours explaining why the product is unusable and given satisfactory reason we will issue a full refund including any original delivery charges.
If products are signed for in good condition at time of delivery and are not noted as defective then these goods will be non-returnable/refundable.
Goods fail To Arrive
We will notify you by email when we expect to ship your product. If your product fails to arrive as expected please contact us first so that we may trace the products on your behalf. If the carrier cannot verify delivery within 28 days of the expected delivery date we will provide a full refund including our original postal charges from cleared funds.
Wrong Shipment
We offer a full money-back guarantee if the item you receive differs greatly from the item you have ordered, email [email protected]
Cookie Policy
What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the RubberTags websites features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
During the course of any visit to rubbertags.co.uk, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
How does RubberTags use cookies?
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our harnesses pages, we might find this out from your cookie and harnesses will be in your most popular and favourite products on your second and subsequent visits.
RubberTags also use there own and external anylitics programs. They gather information regarding the visitors RubberTags sites on our behalf using cookies, log file data and code which is embedded on our website. RubberTags use this type of information to help improve the services it provides to its users. RubberTags strictly require that third parties do not use any information for their own business or other purposes (see paragraph 6 above). Certain other areas of RubberTags may use cookies for a specific reason - for example, to help that site content to work effectively on your device. If this is the case, the local terms for that area of the website will make this clear and you should refer to those local terms for additional information.
RubberTags cookies and how to reject cookies?
It is not recommended to reject cookies on the RubberTags websites as the site may not function properly. However it is your right to be able to reject cookies. How to do this depends on your internet browser, and details of the method used should be found in your browser's 'help' pages.
